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suec55's profile



1 Message

Fri, Oct 3, 2014 2:57 AM

Home phone service is horrible.

I have had AT&T Uverse home phone service for a couple months now & it's horrible.  I'm now locked in for 2 years & am not going to be able to handle this.


First problem is half of my calls never reach me.  My daughter & husband call frequently & end up calling my cell phone asking where I am.  I am at home not answering the phone because it never rang. 


Next problem is dialing out.  I dial the number & it either gives me a busy signal or says not possible on the phone's LCD screen.  Sometimes I need to try 2 or 3 times before it finally goes through.


Next problem is calls going dead/dropping (both inbound & outbound).  I can be in the middle of a conversation & I hear a click-click noise, dead air & then the dial tone.  This is extremely frustrating especially when calling someplace where you have to dial 1 for English, enter another # for the dept. you want & then have to put in your account #.  I finally get a live person & click-click, cut off & have to start all over. 


My husband has a job where he has to be on call for work issues & I also have my elderly, disabled sister living with us.  We need reliable phone service.  I had a service call & he checked everything, put in some silver box (Belkin battery back-up) which he said the initial installer forgot.  Then he gave me a stupid story about my account being past due.  It was 2 days past due, when I paid it, which was a couple days before the repairman came over. 


Is that the Mickey Mouse type of service I can expect?  You're late with your payment, so they're going to screw up your service.  Not happy.  Not happy at all.


Any fixes?





20.4K Messages

7 y ago

@suec55 Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse Uvoice service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on. Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉



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6.7K Messages

7 y ago

Hi @suec55 ,


I am so sorry about the issues you are having with your phone service, but I will be glad to help. One thing to try is to connect a phone directly to the back of the U-verse router. If it ends up working, then, there may be an issue with the inside wiring or a device connected to the inside wiring causing issues.

If it still has problems, there may be an issue with the U-verse router or with the phone call getting relayed across.

I definitely can help you out with either situation. I will send you a private message to gather more information.


-David T

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