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New Member

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3 Messages

Fri, May 29, 2020 8:14 PM

Help, DSL works but no Dial Tone on home line. No test jack in NID

Would like to have my home line working for Primary number. I can dial from my home line from cell phone and hear it ringing but not in house, Where is it rinigng to?? Is this strictly a Tech issue?

Responses

spoom2

ACE - Master

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7.5K Messages

a month ago

Sounds like you have one side open on your cable pair. If there's no way to test than all you can do is call repair service and report it.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Thanks, spoom2.

Still getting the hang of this.I sent a picture of the NID wiring. (with no test jack in it installed by an ATT tech last time} and wondered where is it ringing when I dial the number on my cell phone?? I will call service again!! Any thoughts??

spoom2

ACE - Master

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7.5K Messages

The audible you hear when dialing a number has nothing to do with whether or not there's actual ringing current going out to the phone itself. You have one side open, if you'll check your Internet speed it is probably slower than it should be. DSL will work on just one wire, it doesn't need the complete pair, it just will be subpar.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I"m confused.. (1) How can I check the speed and (2) How will that allow me to hook up a handset / answering machine / faxmachine or combination of any and be able to dial out from my home number??

spoom2

ACE - Master

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7.5K Messages

It's just a test if you want to prove one side is open since you don't have a proper NID. Just report your trouble and tell them you don't have an NID to test from. If you don't know how to do a speed test on your Internet service forget it. Sometimes I give information and think I'm helping forgetting not everyone understands how to do this stuff.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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