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elstaci
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New Member

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16 Messages

Thu, Apr 15, 2021 11:16 AM

Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server.

At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN LATER" whenever I tried to download the Voicemail messages to my computer.

ATT sent out 3 Service Technicians and all 3 says the line is good and the problem is with ATT. I talked with ATT Tech Support and that person said, after about 1-2 hours talking on the telephone plus talking to the ATT Service Tech, that my computer is not compatible witth ATT and nothing they can do.

The Tech Support wanted me to install a obsolete non-Windows 10 compatible Apple Quicktime app that hasn't be updated since 2016. But I installed it with the same results as before. It would launch. So I uninstalled Quicktime again.

Yet my computer was compatible a little more than 2 weeks ago where I had been able to download my Voicemail messages to my PC since I first got ATT U-verse Home phone service.

By the way, I have a hearing disability which prevents me from HEARING or UNDERSTANDING voice messages on the telephone thus the reason for me to download the Voice messages. I can use my Headphones to listen to the downloaded Voice messages from ATT.

without any problems.

Has  anyone else have issues downloading Voicemail to their computers?

New Member

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8 Messages

Il y a 1 a

Yea, it works....so why can't it just be available when I get to the website and get the bad request?  There should be no reason to need to forward it to my email when it should be ALSO AVAILABLE DIRECTLY FORM MY VOICEMAIL ACCOUNT ON THE SAME TOKEN.  And why does it take one of US and not ATT to TELL US the work around?   I PERSONALLY want my 3 hours of time working DIRECTLY WITH THEM back!  Who else wasted time with AT&T and want their time back for a solution that doesn't fit to what you paid for, nor was offered to you, nor makes sense on why they can email it to you, but you can't get it directly from the web site and been waiting 3 months?

JadedPixie

Scholar

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224 Messages

Il y a 1 a

The emailing messages method still works thankfully. Having said that I find it absolutely shameful on AT&T's part that messages haven't been able to be listened to through the site itself for years and the issue that arose with downloading messages that started earlier this year is still going on.

New Member

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8 Messages

Il y a 1 a

Here's the trouble with the email message thing.  My phone (ATT phone by the way) and my ATT account BOTH recognize that no one has gone into the account AND LISTENED TO OR DELETED the necessary voice mail.  So I either have to log into my account, or dial the *98 ANYHOW to get rid of these indicators.  So, email is really just giving me MORE to do.

New Member

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6 Messages

Il y a 1 a

That's true on the e-mail messages, you still have to dial in or log in to stop it from thinking you have unheard messages.  So just a workaround.

But get this!  I just tried today for the first time in ages to download VM and it seems to work now!!  No more error.  I do get an error trying to play it on the site, but that's because it uses QuickTime and I don't have that installed and don't want to install it.  So that doesn't bother me as it's on my end.

So someone finally got the right person aware of the issue and actually fixed the programming, although didn't update us on this thread.

New Member

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8 Messages

Il y a 1 a

Confirmed with MSEdge & FireFox.  You WILL be asked to install Quicktime mind you, which never happened before, click cancel and then click the "Save to computer".

New Member

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1 Message

Il y a 8 m

ATT needs to completely overhaul this system or fix these bugs.

I’ve tried to playback messages on both PC and Apple (which obviously has QuickTime) — It says it needs QuickTime— then never plays. 

Then, as others have mentioned, when you try to download the message— It comes back with all sorts of errors.


Finally, I tried to forward a message to email, and once I tick the box to select the message/messages— The collapsible menu containing “forward to email” doesn’t stay open, when you navigate down to actually click on the menu item.

It doesn’t even let you click the button to three-step it and forward to an email.

Same thing on Windows/Mac. Chrome, Firefox, Edge and Safari.

ATT is collecting payments from their customers and not providing the most basic of services offered.

This needs to be fixed ASAP

New Member

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8 Messages

Il y a 7 m

Well, it does work better than it used to.  When on a PC the Quicktime thing comes up, use the cancel and you will be able to hear the message after you download it (see my prior post).  Trouble being that this "download" page now gets you STUCK in a blank page and you CAN'T go back, you CAN'T start by loading in a new tab...so yes, they do need to revise this.  But I got a feeling that "they" as ATT do not actually OWN this service (note the IP HTTP address you are sent to).  Now, from 1.5 years ago till about 6 months ago, you COULDN'T even get this far.

New Member

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3 Messages

Il y a 7 m

I will and thanks for your input it has been really helpful. I hope the new line also clears my inability to download voicemail messages.

I totally agree with you about QuickTime. It is obsolete and is no longer being updated and does not work with Windows 10 OS.

I will definitely update this thread if the new line fixes everything.

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