Getting "BAD REQUEST" whenever I try to download Voicemail from ATT Server

@ATTHelp  This is the first time that ATT has mentioned that they are having Voicemail issues.

Why hasn't this information been past down to ATT Customer Support team? 

When I called ATT Support instead of giving me a whole bunch of useless troubleshooting procedures concerning my voicemail messages and telling me my computer wasn't compatible all they needed to say was ATT is having Voicemail problems at this time and is being looked into.

Is this why I can't download my voicemail messages and if so, is there a approximate time when this issue will be resolved?

Good afternoon @elstaci,

Thanks for reaching back out to us. 

We strive to provide the best solution and information as our AT&T Community Team. We understand how frustrating being unable to view your Visual Voicemail can be, and apologize for the inconvenience this has caused you.

We thank you for working with us by troubleshooting your device. We always make sure we have fully troubleshot an issue to eliminate any possibility of this being something we could easily resolve.

We have recently received notice that this is a known documented issue. We are currently working hard to resolve this as soon as possible. This may have affect on viewing your Visual Voicemail online.

While we work on this issue, we advise using your cell phone and voicemail application to view and monitor your voicemails. There is no estimated time of restoral at this time, however; we can be reached here or online if you have any other questions  or concerns. 

Thank you for your time and patience. 

- Amber AT&T Community Specialist 

Thank you for that update.

At least the Cellphone App is a good work around.

I am experiencing the same error as others.  Trying to Play/Listen To or Save voicemail results in "Bad Request".

Here are screenshots of error, in case anyone wants to see:

Can no longer Play/Listen To or Save Voicemails from "Check or Manage Voicemail". Results in Error Message: "Bad Request"

@Carol2  Thank you for taking the effort to post Images of exactly what I have been receiving for the past 2 weeks.

Hi, @elstaci.

Thank you for the update and we are happy that you found a work a round for this concern.

If you have any other questions or concerns, feel free to reach back out.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

CONFIRMED!  Me too.  Started 2 weeks ago.  Doesn't matter what browser, nor computer.  I don't have a cell phone, I have 2 options, listen online or use my land line.  Prefer use online.  This is an obvious ATT problem, now, can we have it fixed?  It's been 2 weeks, what's taking so long?  Agreement problem with the voicemail provider since it isn't actually you (yes, I can see the log out...login functions on my PC - if it was you, there would be no reason to log out and into something else)?

Update after ATT repaired my defective Telephone line.

ATT finally sent a Service tech who came to my home and found out the line was shorted between my home and the Telephone Crossbox. 

After the repairs my telephone line connection has been solid so far but it didn't fix the VM message "Bad Request" issue.

So it definitely is a ATT Server issue.

Hopefully when ATT fixes the VM message issue they will also update or replace the software (Apple Quicktime) they use to listen to VM Messages Online from a Customer's ATT Online Account.

The error recurs regardless of computer or browser used.  I have recently tried accessing my AT&T voicemail messages online from several different computers and browsers, and they all result in the same "Bad Request" error message.  Please see screenshots:

Let's see if we can get the voicemail app to work, @Carol2.

Have you tried rebooting your gateway?

This will help refresh your network and may resolve the bad request error that you are receiving.

Let us know if this helps.

Marc, AT&T Community Specialist