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Thu, May 28, 2020 2:50 AM

Forwarding calls from old phone number

Hi! My old sick friends had to replace their router because this one was very old. Along with replacement of the router the phone number changed. So they suddenly got new phone number. But their old phone number was known to many friends, doctors, hospital personal etc. It's impossible to report a new number everyone. Can AT&T offer some service to forward calls to new phone number or report about it via an answering machine?





11.7K Messages

a month ago

not possible

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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