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lawrencemo's profile

2 Messages

Wednesday, January 3rd, 2024 5:03 AM

cordless phone does not work with ATT home phone service

I have a cordless phone system with 3 handsets and I just sign up ATT home phone service which is a VOIP connected to ATT fiber router. Only the base unit is working. The other 3 handsets can hear the voice from the other end but they can not hear my voice. 

Expert

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19.6K Messages

5 months ago

If the base unit is working it's not the service as the base sends the signal to the handsets not the service. Are the handsets registered to the base and show registered?

(edited)

Community Support

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232.4K Messages

5 months ago

Hi @lawrencemo, we understand your concern about your home phone service issue. Let's get the help you need.

 

We recommend that you try troubleshoot home phone issues to check for interference from outside or inside your home.

 

If that doesn’t work, you can report a problem with your AT&T Home Phone and create a repair ticket.

 

Let us know how it goes. Thank you for contacting the AT&T Community Forums.

JasmineS, AT&T Community Forum Specialist

Expert

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19.6K Messages

5 months ago

Repeat! It's not the service if the base unit works

2 Messages

5 months ago

Thanks! I will double check the handsets. 

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