New Member
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1 Message
change phone plan without changing phone number
I need to upgrade my phone plan from 200 minutes to unlimited North American. It is showing a new number will be assigned. Does it actually assign a new number? Why and how do I prevent it from changing?
This is urgent as our school has told us we have to call students and I have about 30 minutes left and 10 parents left to talk to (on average I've had to spend 7 minutes explaining what the principal has set forth).
spoom2
Expert
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19.4K Messages
4 years ago
I don't know why you'd need a new phone number to change plans, ask the rep where you're placing the order.
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Where are you seeing this? Are you logged into your account and managing your plan there? Changing a plan from there should not assign a new number. It kind of sounds like you are ordering new service or a second line.
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Carol2
Teacher
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32 Messages
3 years ago
I saw the same thing in my account. I was online, in my account, and wanted to do a plan change from my current service, "Phone Unlimited" to "Phone 200". (I was not ordering new service or a second line.)
When I got to the cart in the checkout, in tiny print, it said "A new number will be assigned." Ugh!!! - that's exactly what I don't want! Fortunately, I take screenshots of everything (whenever I make online purchases or account changes), so I have a screenshot proving this. As you can see in the image, it was a Plan Change.
I backed out of that and deleted the plan change from my cart. I took another approach and called AT&T (800-288-2020) and asked if I could change my plan without changing my telephone number. The Rep said yes and I made him promise on his firstborn child that I would not lose my number. It is the only number my 88-year-old mother knows. He made the plan change and I was able to keep my number.
(edited)
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