Cannot Access the Phone Portal
I have been unable to access the Phone Portal on ATT.com. I've spent several hours of my own time and another two and a half either with a Chat tech or on the phone and neither is able to understand that I am not seeing the pages they were. I have been building and working with computers since the Commodore and the days of DOS. But I have never seen such incompetence as I have from ATT support. One put me on hold to escalate the issue and then I was disconnected. Did she call back, since she sure knew my number? No. Did I receive an email from ATT offering support? No?
Once again, the GIANT steps on the minuscule "ants" below. Though I've been an ATT customer since 1990 and have a legacy Bellsouth.net address, I'm ready to cancel the service, because I cannot depend on either the service or the tech support.
3 years ago
To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist