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Carol2's profile
Carol2
Rising Star
#1 Star!
Picasso

Teacher

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32 Messages

Wed, Apr 21, 2021 3:11 PM

Can no longer Play/Listen To or Save Voicemails from "Check or Manage Voicemail" Results in Error Message: "Bad Request".

When using "Check or Manage Voicemail", I can no longer Play, Listen To or Save voicemails.  It used to always work but starting today, I get an error message.

I open my Voicemail Messages and then click "Play" on a specific message.  Then I click "Save to Computer" which used to give the option of either Saving or Playing the voicemail message.  Now it always results in opening a new webpage with an orange error message: "Bad Request". 

Please see screenshots.  Thanks in advance for the help.

Accepted Solution

Official Solution

JadedPixie

Scholar

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224 Messages

1年前

Check out this thread that's been going on a few days about the issue. It's on AT&T's end and all we can do besides using our home phone and/or the Visual Voicemail app is wait for them to fix it.

https://forums.att.com/conversations/att-phone-features/getting-bad-request-whenever-i-try-to-download-voicemail-from-att-server/60782095a2ed1c099b9bf9c5

(edited)

Carol2

Teacher

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32 Messages

1年前

Thank you so much!  I appreciate the link. 

ATTHelp

Community Support

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196.2K Messages

1年前

We're here to help, @Carol2 

We have a couple questions. 

Let us know if this helps. 

Deandra, AT&T Community Specialist 

Teacher

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17 Messages

1年前

Deandra, I have this same issue, still.  And yes have not only tried a different browser but a different PC as well.  Not going to go through the hoops to install the VM Viewer to a pc.

Seeing as how you are an employee of AT&T, maybe you should have done some research into this issue before you made silly suggestions.  This has been a known issue for over a month and was also known by AT&T for at least a week before this user posted.

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