AT&T Community Forums

Can no longer Play/Listen To or Save Voicemails from "Check or Manage Voicemail" Results in Error Message: "Bad Request".

When using "Check or Manage Voicemail", I can no longer Play, Listen To or Save voicemails. It used to always work but starting today, I get an error message.

I open my Voicemail Messages and then click "Play" on a specific message. Then I click "Save to Computer" which used to give the option of either Saving or Playing the voicemail message. Now it always results in opening a new webpage with an orange error message: "Bad Request".

Please see screenshots. Thanks in advance for the help.

Responses

Accepted Solution

Official Solution

JadedPixie

Scholar

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225 Messages

3 years ago

Check out this thread that's been going on a few days about the issue. It's on AT&T's end and all we can do besides using our home phone and/or the Visual Voicemail app is wait for them to fix it.

https://forums.att.com/conversations/att-phone-features/getting-bad-request-whenever-i-try-to-download-voicemail-from-att-server/60782095a2ed1c099b9bf9c5

(edited)

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Carol2

Teacher

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32 Messages

3 years ago

Thank you so much! I appreciate the link.

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ATTHelp

Community Support

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231.5K Messages

3 years ago

We're here to help, @Carol2

We have a couple questions.

Have you tried using a different browser.
Have you tried uninstalling and re installing the AT&T Voicemail Viewer App

Let us know if this helps.

Deandra, AT&T Community Specialist

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Alice_Redhat

Teacher

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17 Messages

3 years ago

Deandra, I have this same issue, still. And yes have not only tried a different browser but a different PC as well. Not going to go through the hoops to install the VM Viewer to a pc.

Seeing as how you are an employee of AT&T, maybe you should have done some research into this issue before you made silly suggestions. This has been a known issue for over a month and was also known by AT&T for at least a week before this user posted.

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