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davem5040's profile

New Member

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2 Messages

Thursday, May 5th, 2022 3:34 PM

Closed

Caller ID stopped working

Caller ID stopped working on my DECT6.0 after about 2 months of using this phone. I hooked up my old phone and it works OK on it.

Accepted Solution

Official Solution

Community Support

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221K Messages

1 year ago

Let's get your caller ID working again, @davem5040!

 

Please give these a try to see if it rectifies your caller ID:

  • Replace phone cord that connects to the phone base
  • Use a different phone with caller ID connected to the gateway
  • Unplug phone base from power and plug back in after 15 seconds
  • Reset the phone or phone base if available

Let us know if these work!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

i have same issue

Community Support

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221K Messages

1 year ago

We'd be happy to help you fix your caller ID as well, jamessmith1.

 

Did you try any of the troubleshooting steps that Caleb provided? If not, please do so, and let us know if they helped fix your caller ID.

 

If it's still not working, we suggest turning in a repair ticket to get your phone fixed. Just follow these steps:

  1. Go to att.com/repair and select Home Phone.
  2. Enter your home phone number and select Continue.
  3. Tell us about the problem you're having, then select Continue.
  4. Review any troubleshooting steps to see if you can fix it yourself.
  5. Follow the prompts to submit your ticket.

If you need help with anything else, we'll be here. Thank you for reaching out to the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

Expert

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18.4K Messages

1 year ago

Pull up your make and model of phone's manual to make sure there's not an option to turn CID off. Who's your service provider?

New Member

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5 Messages

1 year ago

oky i will go turning in a repair ticket thank you so much for your time.

New Member

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1 Message

1 year ago

I was also looking for a fix. The method described by the support worked.

New Member

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1 Message

6 months ago

Hey, Thanks for this, finally it worked.

New Member

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1 Message

6 months ago

thanks it worked for me

New Member

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1 Message

5 months ago

Hey, I was also looking for a fix. Thanks for this finally it worked.

New Member

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5 Messages

5 months ago

Can you fix it properly without any future issue. So, we can do it more easily in my phone.

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