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Humberto_1012's profile

Tutor

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10 Messages

Sat, Mar 30, 2019 7:57 PM

Call Waiting caller on hold is disconnected after only a few minutes

can some one help me,

 

If some one calls my house phone line phone rings OK. I am able to pick up the call and talk normally. and if I receive an other incoming call I hear a beep notification letting me know someones else is calling me, everything fine there no problem.   BUT when I put either call on hold for more then 3 minutes, who ever is on hold will get disconnected after just 3 minutes.

 

u-verse will only allow me to have someone on hold for 3 minutes and automatically ends the call.

 

 

 

 

let say I am talking with two persons, one is on the phone with me and the other one is hold/waiting.  If I end the first call before the 3 minute line. it does not drop the call before the 3 minutes line.       -      obviously my phone will ring again letting me know someone is waiting on hold. then on the caller ID display my own number appears like if I was calling myself. and is the other person waiting.

I don't know if this is an issue or if it has something to do with the call ending in 3 minutes but bothers me a lot. what I really want to have fix is the call not dropping after 3 minutes

 

 

 

 

 

 

 

 

 

spoom2

ACE - Master

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16.9K Messages

4 years ago

I'm just going to reach out to see if there's any more help.  Like you I'm a customer.

Tutor

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10 Messages

4 years ago

@spoom2  Sorry to bother you again, but where you able to get more information on this topic please.?

a U-verse tech was suppose to call me, but never did last tech that was at my house said a ticket is up for someone to further check but no call yet. I don't know what to do next

spoom2

ACE - Master

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16.9K Messages

4 years ago

Well, I just a little bit ago found out this, since you're using a residential line for purposes that residential lines are not intended for and under the terms of agreement say you can't use it for (meaning as a business line) there's not much more that can be done, even though we both know it times out.  I don't know if changing to a business account would resolve the issue or not. 

Tutor

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10 Messages

4 years ago

@spoom2   This is not a business whatsoever.    I do some work calls from time to time but not using line as business.

plus is really irritating U-verse techs said there shouldn't be a time limit period.  and this is NOT only one tech I have talked to at least 4 techs over the phone and 4 tech who came over to my house.

 

my contract with U-verse  shows my plan clearly shows;

AT&T Phone Unlimited North America
  • Call filtering & blocking
  • Call forwarding
  • Call waiting & caller ID

 

So now they might you try to give the run around which is Unacceptable PERIOD .!!

I do want everyone to know U-verse has no idea on how to fix an issue on their on products, on their on services.

@Alice_Redhat  help me spread the word.

spoom2

ACE - Master

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16.9K Messages

4 years ago

It's not my call nor do I really care what you're using your phone for, but AT&T or any phone company would.  Both you and @Alice_Redhat mention your job in your post so that's probably where that assumption came from.  I don't disagree that this is not the way it's suppose to work and like I said above if it is designed to time out it should be noted in the features.  I'm not saying an admin will or won't dig deeper into this, I'm just laying out what information I received.  Don't forget I'm not an AT&T employee so what your getting is my take on the situation.  My option of how the service should work and what I'm pretty darn sure the trouble is hasn't changed. 

Tutor

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10 Messages

4 years ago

@spoom2  yeah, Thank you for trying.

 

Well I'll try non stop to find a solution for this. I will post on all forums and all over the web, there's gotta be someone with a solution for this. and most importantly  there's gotta be more people with the same problem. unlike @Alice_Redhat I will not give up.! I will also call AT&T everyday until I get to talk to someone who really knows.!

 

Teacher

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17 Messages

4 years ago

humberto_1012 I hope you do find a solution and if you do please post it here.  You are 100% right in everything you have said. You can bet that AT&T will give anyone the run around, they've already proved it.  The reps they have just follow a script when you call.  They have no clue of "how any of it actually works".  I called for probably 6 months and the only reason I "gave up" is that I have more important things to do with my time than to get all upset because someone doesn't know the product they are supposed to be supporting and I got tired of "beating a dead horse".  You have taken it further than I did by having techs to your house and modem replaced.  I have thought all along that it is a "setting" on their end (it's not in the modem/router, I have looked).

 

This is not my first battle with AT&T.  When I switched to UVerse several years ago it was a 3 week nightmare.  There was a tech here almost everyday until finally one tech said to replace the I-NID outside.  The stupid thing was rebooting itself several times a day and of course initially they didn't believe me.  Thankfully they no longer use or need that equipment.

 

Like you, I do not operate a business out of my house.  I just happen to be fortunate enough to have the type of job where I can work remotely.  I work for a software company where I program the product, install it and support it.  Which makes me a "techie" I guess.  I can assure you I do not use a script for support.  Every install and support I do is unique and I have to respond based on my knowledge and experience.  I am also in charge of our support department.  I get quite upset if one of my techs give wrong answers or advice.  Especially because I end up having to "clean it up".

 

I'm with you to spread the word (I have been all along) but especially now that I know that I am the only person in the US to have this issue.  I just don't get why they can't own up to the time limit for calls on hold or believe that not one single person at AT&T knows that one exists!  Heck I might even call them again after I'm not so buried with work in a month or so (it's our busy season).

New Member

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1 Message

1 year ago

Has anyone solved this problem yet?

ATTHelp

Community Support

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203.6K Messages

1 year ago

HI @lasabine, thank you for your questions on AT&T Community Forums about Call Waiting features.

 

We have not changed the time allotted for a call to be on hold without contact.

 

  • You might consider having additional lines of service as a business phone service application.

 

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

  

 

 

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