New Member


2 Messages

Saturday, January 28th, 2023 7:20 PM

Call Protect

Trying to set it up. When I click on it a purple screen comes up that says HTTPS ERROR CODE 500. ATT Technical rep says it’s temporary and I just have to keep trying. It’s been going on for days. Any so,ution??

Community Support


210.9K Messages

2 months ago

Hi there, @ACat2 Let's look into your Call Protect concern!


Kindly note that, the AT&T Call Protect app is no longer supported. It was discontinued and replaced with the AT&T ActiveArmor app. You'll want to completely delete the app and download the AT&T ActiveArmor app.


We’ve combined both our security apps into one app for both call and data protection. The features and settings you use in Call Protect are now in the AT&T ActiveArmor mobile security app.


With that being said, Feel free to delete the Call Protect app since it is no longer needed. With our new ActiveArmor mobile security app you will have all the same features and more!

AT&T ActiveArmor Mobile Security

  • Auto Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.
  • Spam Risk Call Blocking: Blocks or sends calls to voicemail if identified as Spam Risk.
  • Nuisance Call Alerts: Labels potential nuisance calls from telemarketers, surveys, and more.
  • Nuisance Call Controls: Choose call categories to accept, block, or send to voicemail.
  • Unknown Calls to Voicemail: Automatically sends callers to voicemail if they are not in your address book and blocks other numbers in your personal block list.
  • Personal Block List: Add individual unwanted callers to your own block list.
  • Device Security: Helps protect your data from mobile threats
  • iOS: Passcode Check and System Updates
    • Android: Passcode Check and App Monitoring
  • Breach Reports: Informs you about corporate data breaches.

AT&T ActiveArmor Mobile Security Advanced

All the features of the basic app, plus:

  • Public Wi-Fi Protection (VPN and Wi-Fi Alerts): Get your own private connection (VPN) – to protect your data on public Wi-Fi networks.
  • Identity Monitoring: Get alerts and advice if your personal info is leaked.
  • Reverse Number Lookup: Provides details when you enter a U.S. number.
  • Caller ID: Identifies unknown caller details.
  • Safe Browsing: Avoid suspicious sites – surf the web safely.
  • Theft Alerts (Android only): Helps locate your Android smartphone in the event your device is lost or stolen.

We hope this information helps!


Rasheedat, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.