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papawshouse's profile

Contributor

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6 Messages

Monday, February 28th, 2022 4:39 PM

Wireless home phone not working due to 3G shutdown

AT&T has shut 3G down now and my wireless home service no longer works. I can find no information online about this service. The retail stores know nothing about wireless home phone service either. I logged into my account (which is different from other AT&T websites) and there is no information there either. What do I do now?

Accepted Solution

Official Solution

Expert

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19.7K Messages

2 years ago

The replacement unit is an IFWA-40, which AT&T says they no longer sell. Many were sent out to people who had 3G devices evidently you were missed, or they had a limit.

See this topic and the links provided. Also, the escalation process if you need it. 

New Member

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34 Messages

2 years ago

@papawshouse When did you receive your first 3G Sunset notification?

Contributor

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6 Messages

2 years ago

jepherey; I made a call to a friend last Saturday night but instead of contacting the friend, I contacted AT&T. That was the first time I knew anything about my wireless home cell phone being on 3G cellular. I did NOT receive any notification and there were no notices or alerts on my AT&T prepaid account either. I never received any 3G sunset notification from AT&T. I have also discovered that a TracFone cell phone that is 4G also no longer works since the 3G signal is gone?? 

Expert

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19.7K Messages

2 years ago

Just because your tracfone is 4g doesn't make it compatible. It must be 4G LTE and support voLTE.

Contributor

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6 Messages

2 years ago

Spoom2; Until now, the tracfone would show 4G LTE on the screen but not anymore. It also will not keep any signal showing. I would be glad to "call" them IF I had a working phone.. LOL I did receive an Email around noon today that noted the upcoming shipment of the IFWA-40. Thank You.

Expert

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19.7K Messages

2 years ago

If it shows 4G LTE that doesn't mean it supports voLTE (voice over LTE) It's going to be a tracfone issue, you may have to borrow a phone to call them. Is your phone on this list?

Contributor

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6 Messages

2 years ago

spoom2; Nope, not on the list. I did do a network settings reset and the 4G LTE is back on the screen but still no calling. I may try to contact Tracfone tomorrow.  I had looked up this Alcatel A574BL phone and it supports voLTE. Not sure what has happened  but I will contact them as soon as I can. Thank you.

Expert

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19.7K Messages

2 years ago

Most likely need a new SIM card. 

New Member

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34 Messages

2 years ago

The 3G Sunset is reserved for customers with prior notice. Your experience more precisely aligns with AT&T's lesser-known 3G Solar Eclipse, which relies upon the promised IFWA-40 to restore your daylight just as abruptly as it disappeared.

Expert

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19.7K Messages

2 years ago

@papawshouse if it supports voLTE than there maybe a setting to turn on voLTE. I know some Androids have such a setting.

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