EKCSMAS's profile

Contributor

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3 Messages

Mon, Jul 10, 2017 11:32 PM

Why does ATT provide the worst service imaginable?

Worst service EVER!!!! SHAMEFUL ATT!!
I'm a customer for over 50 years - one of my lines is down. I have emphasized that owing to the role of this line - it's repair is an URGENT MATTER!!!! I am not exaggerating -,I have clarified over and over with ATT - and ATT's staggeringly incompetent/bureaucratically indifferent/robotic repair service can't get its act together to repair it. Numerous errors on ATT's part - would be comic were this not tragic. Pathetic!! - latest is "appointment" to come and fix line today. No one called or came despite about 6 calls to the so-called "customer service center" today. I took 1/2 away from work but "who cares!" Now 40 min on hold waiting for "expedited service" and no one picks up....(although "we value your call..". Can't make this up!) A frustrating day totally wasted and the line remains down. SHAME SHAME SHAME!!

Contributor

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3 Messages

5年前

More - over an hour waiting on the "expedited service" line. Turns out more - staggering - incompetence. Turns out my ticket was mistakenly "referred in" rather than "referred out." So no crew was sent out after all! And multiple people called today - including two supervisors - missed this error! You can't make such incompetence up!!! Sad! Tragic! Dangerous! Indifferent! How low can a company go!! (person on the expedited line was wonderful. Thank you! I guess one in a million...)

Contributor

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3 Messages

5年前

Final ATT frustration for tonight - another good guy on on the phone but the not-so-difficult-problem-to-solve remains bureaucratically insolvable. Well today I was tied up on the phone with various "service providers" almost continuously (after multiple calls this afternoon) from 5:45 - 8:22 pm. More tomorrow. Apparently ATT is trolling to provide the worst service imaginable. Staggering indifference/incompetence.... you can't make this up!! More apparently tomorrow - my saga goes on..
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