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sgeiling's profile

New Member

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5 Messages

Thursday, May 5th, 2022 3:38 PM

Who do I contact regarding a damaged utility pole?

Who do I contact regarding a damaged utility pole. Entergy says it belongs to ATT

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.6K Messages

9 months ago

Let us lead you in the right direction to report the broken utility pole, @sgeiling.

 

You can call 800.288.2020 at anytime to report unburied cables, exposed wires, owned lines, or AT&T equipment that is in a yard or street. 

  • Have AT&T service? Provide your account info and say, “Line is down.”
  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.

 

Thank you for reaching out to AT&T Community Forums. 

 

Clarissa, AT&T Community Specialist

Constructive

Employee

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30.4K Messages

9 months ago

is there power on the pole?

New Member

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5 Messages

9 months ago

No. There isn't any power. About 4 years ago a secondary pole broke and pulled the power wires off of my building and started a fire. It was then determined that the main utility pole was broken at the bottom. Nothing was done to the pole at that time. During hurricane Zeta, the pole broke the rest of the way. Entergy came and placed a pole next to the broken one and transferred the High tension wires at the top. Entergy has since come and transferred all of their wires to the new pole, I just need the rest of the wires moved to the new pole and the broken pole removed

New Member

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1 Message

5 months ago

Equipment from ATT leaking  over our yard. Black soot ruined umbrellas plants patio.  We have children in our yard please send someone that will do something. Reported problem last year your rep came and did nothing.  With heat wave making things worse 

you need to figure out what’s wrong . Hope it doesn’t start a fire.  1964 Bidwell Way Sacramento

spoom2

ACE - Master

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17.5K Messages

5 months ago

@LYDIADENECOCHEA This has nothing to do with the topic you've posted in. I can't think of anything with-in the cables or pole that would cause soot. No one is going to be dispatched to your location by posting in the forums, you need to call in to report it. Please start your own topic if you need to further discuss your issue. The contact number is in this topic. 

New Member

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6 Messages

4 months ago

I am in the same boat.

ATT owned pole with joint Entergy service and cox cable wires.

Entergy states pole needs to be replaced by ATT with joint service ticket.

Calling the 18002882020 is a joke. no one can get past the account number to report a severely leaning pole. 7 tries on 2 days

1104 Highland Ave

Metairie, La  70001  (suburb of new Orleans)

spoom2

ACE - Master

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17.5K Messages

4 months ago

Did you follow the instruction in the solution? 2nd post.  I really doubt AT&T owns the pole if there's power on it, those are generally owned by the power company who sends the paperwork to the joint users on the pole.  

(edited)

New Member

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6 Messages

4 months ago

Yes, but the challenge is I have a ATT wireless account and the system gets hung up on that because it auto recognizes me but the pole is not at that location.

The prompts do not work for me.

Neighborhood is 70 years old and since the pole is much skinnier, and looks much older than others in the area, I do believe it was a south central bell pole.

Doesn't ATT have records of what poles it owns? How can I id a pole this old to confirm? How would you know if you were looking at it, who owns it?

I dealt with Entergy directly through the Louisiana Public Service Commission that regulates all utilities in Louisiana. I doubt they would pass the buck as I am one motivated citizen dealing with this issue and I am on the Public Service Commission like gravy on rice.

spoom2

ACE - Master

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17.5K Messages

4 months ago

I have no idea if they still keep records of the poles they own. No one on this forum can supply you with the information you're looking for. Call from a non-AT&T phone if you have to shouldn't matter what service you have if you're saying line down. 

Constructive

Employee

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30.4K Messages

4 months ago

If there’s power on it. It is owned by the power company. AT&T leases space on the poles as a tenant and therefore can not touch the pole until power replaces the pole then AT&T will go out and transfer cables and remove the pole per the GO95 agreement. 

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