WebEx call in difficulty
I entered this question on 8/21, received reply from @ATTHelp that they would look into it, I checked it every few days, asked for update a week later, a week after that it was simply deleted without explanation and the link no longer works. https://forums.att.com/conversations/att-phone-features/webex-participant-codes-not-accepted-from-land-line-phone-after-leader-starts-meeting/5f401ad635f40c1becc3316e
Here is my question again please assist thank you!
WebEx support said this was a problem on my side and said I should open a problem with AT&T. WebEx other users told me they have heard of this and AT&T can "adjust my router" to change/adjust the tones and fix this problem. I have AT&T Uverse Phone service.
This is the issue:
If I call before a WebEx meeting opens via Land Line or Mobile Phone.. this happens every time... it says press leader code or #. so I press # and wait. When the leader starts the meeting I see the webex starting up via link I used on my PC. It then I hear on my phone instructions to enter my attendee/participant ID and if I don't know it just press #. I try to press my participant ID that I am given on the PC screen, it doesn't work. I then try anything including just #, nothing works it wont accept my ID number or even just # or anything.. so I sit and wait and eventually it throws me in the call as a dial-in not knowing who I am. This happens every time I join a WebEx that the leader has yet to start the meeting. This has been going on since we started using WebEx over 6 months ago I believe. To add - the problem I am explaining happens no matter who's meeting I am calling into. No matter what time of day. No matter what WebEx access number is used, e.g. different customers have different access numbers. This also happened often with 888-426-6840 AT&T teleconferencing. Tickets I opened to AT&T were never resolved. Now that we commonly use WebEx I have the problem EVERY TIME, other users said that AT&T could "adjust the tones via my router" and fix the problem.
If I call in when the meeting started already.. then no problem I type my participant code/attendee ID and it works and WebEx knows who I am and I have no problems. My problem is only if first I must want for the host, then after the host joins I attempt to type in my attendee number it won't accept it.
If I have WebEx call me it works flawlessly other than my company sends notes to not use it due to cost. Cell has happened before but the problem is not consistent when using my cell. Land line its consistent and every time. Different land physical phones and wires I have tried, it only happens dialing into WebEx.. never personal bank or any other call tree.