mlaing1980's profile

New Member

 • 

4 Messages

Wednesday, December 7th, 2022 2:29 AM

Waiting now almost 2 years

I have an existing ticket number NSOSOG16 that is now pending for 2 years. I think I have been patient and fair in allowing ATT the due diligence to complete the job. I followed all instructions provided in their insstructions and either someone forgot about the job or they dont care. Please if someone could give me some direction that would be great because my next course of action is to push this through the city as this pole is a clear safety hazzard to my neighbors who have repeatedly complained and a definate city code violation. The pole is being held by a frail rope and the wood is rotted and has been the source of a fire ant infestation I just finsihed battling. The pole needs to be removed because it is leaning into the street. AT&T's oversight and failure to act is disheartening and more over negligent. 

Former Employee

 • 

32.9K Messages

1 year ago

The power company needs to issue a form with the intent to AT&T  then its send it to a project manager assigned to that wire center to acquire funding and permit for the work, once approved it goes to the engineer to write the job, after that it goes to scheduling, scheduling will schedule it when the work load permits, the intent is the first step of many, at&t is forbidden to touch it until power has submitted the forms

New Member

 • 

4 Messages

1 year ago

@spoom2 @Constructive After two years finally the pole has been removed and this is all thanks to your advice @spoom2 . I contacted the fcc and literally within 2 days the pole was gone . I now have a direct contact at the presidents desk of Att as well . They followed up to ensure that the job was completed and I am extremely happy now . Thanks once again for your help. It really shouldn’t take contacting an outside agency to resolve the matter but it worked . 

Expert

 • 

19.3K Messages

1 year ago

Thank you for letting us know the issue was resolved and how. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.