Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
mlaing1980's profile

New Member

 • 

4 Messages

Wednesday, December 7th, 2022 2:29 AM

Waiting now almost 2 years

I have an existing ticket number NSOSOG16 that is now pending for 2 years. I think I have been patient and fair in allowing ATT the due diligence to complete the job. I followed all instructions provided in their insstructions and either someone forgot about the job or they dont care. Please if someone could give me some direction that would be great because my next course of action is to push this through the city as this pole is a clear safety hazzard to my neighbors who have repeatedly complained and a definate city code violation. The pole is being held by a frail rope and the wood is rotted and has been the source of a fire ant infestation I just finsihed battling. The pole needs to be removed because it is leaning into the street. AT&T's oversight and failure to act is disheartening and more over negligent. 

spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

How about a daylight photo can't see much all I'm seeing is power.

spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

If you're sure it's a AT&T owned pole, usually with power on it they're not, file an FCC complaint, that will get quick action. 

(edited)

New Member

 • 

4 Messages

2 months ago

Hey sorry please see day time pics below. Att confirmed it was their pole. I had to get all the other services removed prior to reaching out to Att for them to do the job. 

spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

See this topic posted nine months ago for further information:

I'd say you've mess with AT&T enough and should file an FCC complaint, this assumes you used the process for reporting downed and obstructed lines in the old topic. When you file the FCC complaint also state the pole is not properly guyed, since it's a corner pole it needs a down guy for safety reasons. 

Constructive

Employee

 • 

30.4K Messages

2 months ago

i dont see any att facilities on either pole i doubt its att or jointly owned is there a pole number that can be seen?

spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

Below the power looks like a drop wire. Of course, what kind of drop you can't tell. 

ATTHelp

Community Support

 • 

207.6K Messages

2 months ago

We apologize for this inconvenience and would like to help remove the pole from your neighborhood, @mlaing1980.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

And so it goes.

@mlaing1980 We'll never know if your issue is resolved. Please post back here either way. 

New Member

 • 

4 Messages

2 months ago

@spoom2     very disappointed so far  with @ATTHelp . As a follow up see below: Why am I having to follow up when its ATT's liability and how can an obvious safety hazzard have a delay ?  At the least i assumed the company would have taken ownership of their oversight and due to the length of time reach out to me. Instead you attempt to brush this under the rug and send me to a call queue.  This is not ok. SO again patiently waiting for your IVR to call me beack because your wait times were in excess of 30 mins. 

 

ATT RESPONSE 

Hi there, I wanted to let you know that I have reached out to my supervisor regarding not hearing back from the escalation team. My supervisor informed me that the landline team has been delayed at this time, and its expected to take longer than normal. Again, I apologize for this inconvenience.
9:31 am
Mon, 12 Dec
ATTHelp
Once again, I apologize for the delay. My supervisor reached out to me and informed me that you would have to reach out to AT&T customer support line at 800.288.2020. When you call this number we recommend that you follow the prompt listed on this link: http://sm.att.com/afb4f303 Please reach back out if you need any further assistance. Thank you for choosing AT&T Community Forums.
spoom2

ACE - Master

 • 

17.5K Messages

2 months ago

File an FCC complaint.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.