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goshtac's profile

Tutor

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3 Messages

Tue, Apr 17, 2018 1:55 AM

Trying to find contact e-mail for support regarding possible damage to phone line on pole

Hi Folks;

Earlier today I was out plowing some friends & family in area due to storm. While backing out of friends driveway my truck slid on ice and my rear bumper hit phone pole - No damage to pole, but it had U shaped wooden section covering some wiring from ground to top of pole and I noticed some wood cracked (Appears it has had prior damage from age of some cracks. I was concerned if I might have done some damage to wire underneath and wanted to pass this along.) I am retired Law Enforcement and did not want this to go unreported. Spent some time on line trying to find a correct place to report this, but to no avail - Went to support chat and all I got was a bot asking me what brand cell phone I have? Do you guys even have e-mail anymore for support ?? I get so frustrated with long waits on 800 numbers.

 

Just for your info, pole is #39 located on Budgick Road, Wakefield, MI in case any line outage in area. People who own garage directly across road from pole would know who I am if you need to contact me. Thanks  

 

 

Accepted Solution

Official Solution

ATTHelp

Community Support

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196.2K Messages

4 y前

Hello @djoutrageous,


I can certainly understand your desire to have this pole corrected. I would be happy to help you with this!


We have a wonderful support article witch explains the proper way to create a property claim and have this damage fixed. You can check out this article here to learn more!


I hope this helps. Have a wonderful day!


James, AT&T Community Specialist

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