sgolde's profile

1 Message

Saturday, November 4th, 2023 7:51 PM

Telephone wire has been down (and a ticket open) for three months but still hasn't been removed

I submitted a request to ATT in August when a telephone wire was knocked down into our backyard.  The ticket has been open for three months, with still no update on when the wire will be removed.  A second ticket was even opened when someone at ATT tried to close the first ticket despite it not being resolved.  We do not have a landline and do not need the wire.  Additionally, it is causing issues for the humans and dogs who live here since it is d(Edited per community guidelines)d into a frequently used area of the yard.  How can I get this wire removed ASAP given I've already been trying for months now? Any help would be appreciated. 

Community Support


229.9K Messages

4 months ago

Hi @sgolde,

Thank you for bringing this to our attention. We understand your concern and will do our best to address the situation as soon as possible. Please stay away from the downed wire and try to keep others and animals at a safe distance.

Due to the nature of your concern, let's meet in a direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.

We look forward to your response and the opportunity to help you!

David, AT&T Community Forum Specialist

Former Employee


22.1K Messages

4 months ago

Zip code?

ATT is the provider and not a different telco such as CenturyLink, Fairpoint, Frontier, TDS, Verizon, Windstream, etc?

The line is flat like a ruler (telco) not round (coax) like sharpie?

While waiting you can wrap the line around the pole removing it from the yard.

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