Telephone wire has been down (and a ticket open) for three months but still hasn't been removed
I submitted a request to ATT in August when a telephone wire was knocked down into our backyard. The ticket has been open for three months, with still no update on when the wire will be removed. A second ticket was even opened when someone at ATT tried to close the first ticket despite it not being resolved. We do not have a landline and do not need the wire. Additionally, it is causing issues for the humans and dogs who live here since it is d(Edited per community guidelines)d into a frequently used area of the yard. How can I get this wire removed ASAP given I've already been trying for months now? Any help would be appreciated.