New Member


1 Message

Saturday, January 15th, 2022 1:05 AM

safety concern, on down phone lines

The telephone pole in front of 197 South Morrison, San Jose 95126, near my house has about 5 loose cables, one of which reaches to the ground with a couple of feet left over! This is dangerous in that kids might think all such cables are safe, and later play with a live PG&E line.

Please send a repairperson sometime to trim the phone lines

Accepted Solution

Official Solution

ACE - Expert


35K Messages

2 years ago

If this is too hard, try the following:

Downed or obstructed lines

Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call us anytime at 800.288.2020.
  • Have AT&T service? Provide your account info and say, “Line is down.”

  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  


Former Employee


32.9K Messages

2 years ago

This is a customer populated forum not AT&T support. You need to call them. 

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