Cyber Monday: Get a FREE Samsung Galaxy S22 with eligible trade-in & Free Galaxy Buds2 - while supplies last!
kpasch's profile

Contributor

 • 

2 Messages

Tue, May 8, 2018 1:57 PM

Report Downed AT&T Lines in Yard Without Active Account

I have a downed AT&T line in my yard, however I do not have an active account with AT&T (previous home owners had this line installed).  In order to report via telephone, you need an active account.  How can I report this to AT&T to have them either re-attach the line to my house, or remove the line?  

spoom2

ACE - Master

 • 

16.9K Messages

5 years ago

On the right side of the page under Home Phone Hot Topics is a link to "Report Line or Pole Issues", try that. 

Contributor

 • 

2 Messages

5 years ago

I was able to get the correct phone number after visiting the number below and going through the menus and talking to a representative.  Thanks for the help!

 

"To report drooping wires or AT&T equipment left in a yard or on the street
Call 800.288.2020. This option is available 24 hours a day."

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.