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New Member

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3 Messages

Mon, Sep 14, 2020 1:07 AM

Replacing a damaged old pole

I have an old pole, worked over by woodpeckers and hit by a car. It leans heavily to the west and is located right in the middle of my driveway. I am resurfacing my driveway and would very much like to see it moved. The city says it's phone lines and call phone co. I can't seem to get to the right people to help me. Any help would be appreciated.

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spoom2

ACE - Master

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8.7K Messages

a month ago

Follow the instructions in this link for downed or obstructed lines

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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14.6K Messages

a month ago

Call the non emergency police number tell them there’s an unsafe pole. They will call their local At&t contact number 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

a month ago

Well I went to the Romulus police department and they were unhelpful. They wouldn't even look at my pictures. The officer told me to keep calling at&t and the squeaky wheel gets greased. I have spent hours on the phone over the last year and only get the run around. I will pay for the new pole if I need to.

Constructive

Employee

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14.6K Messages

a month ago

The pole isn’t going anywhere

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

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8.7K Messages

a month ago

@Constructive  

 

The pole isn’t going anywhere

True the strand will hold it up.  I'd be more concerned about the lashing wire on the upper cable. 

(edited)

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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14.6K Messages

a month ago

@spoom2  pretty sure the upper cable is cable tv or another tenant. Hard to tell

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

 • 

8.7K Messages

a month ago

@Constructive  Could be, when I blow it up it gets pretty fuzzy, but there's definitely lashing wire that broken. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

a month ago

Thank you for all your help! Thanks AT&T your guys were great a+++.  We have a new pole and are so very happy!!!!

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