mcbold's profile

2 Messages

Friday, September 22nd, 2023 11:16 PM

Remove ATT cable from telephone pole to the house

I no longer have ATT service and would like the wires removed that lead from the nearby telephone pole to our house.  Please advise on how to get this done.  I have already reached a dead end by calling the downed cable number.  Other people have had success through this forum.

Thank you.

Community Support

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229.6K Messages

5 months ago

Hello @mcbold

Thanks for bringing this to our concern and let's get the help you need!

 

We recommend you to contact 800.288.2020 to report unburied cables, exposed wires, or downed lines

 

Also, please feel free to visit the ⁠website to have a better understanding on how to go about your concern 

 

We hope this helps!

Leon (AT&T Community Forum specialist)

2 Messages

5 months ago

I have done that.  Usually an ATT representative in this forum collects the person's private info (name, address, etc) and somehow passes that data to the dept responsible for removing wires.  I've seen this on multiple occasions on this forum.  Can you help with that?

Thank you.

Community Support

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229.6K Messages

5 months ago

We understand you, and glad to assist @mcbold!

 

We have a dedicated line to report unburied cables, exposed wires, or downed lines, so please contact our support team at 800.288.2020. They are available from Monday through Friday, 8:00 a.m. to 7:00 p.m. Saturday & Sunday, 8:00 a.m. to 6:00 p.m.

 

Let us know how it goes!

 

FionaA, AT&T Community Forum Specialist

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