Duhlinduh's profile

2 Messages

Friday, October 27th, 2023 12:20 AM

Removal of phone line to the house

We have not had service with AT&T in 10 years.  They were the last company to maintain the phone line to the house. We will be remodeling the exterior in 2 weeks and will need the wire removed from the house to the alley. We don’t have an account with you. How can we get this resolved? Thanks. 

Community Support

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229.9K Messages

4 months ago

Thank you for reaching out to us! We understand that you are facing an issue with phone line to the house. Let's work on this together and shed some light on this, @Duhlinduh!

 

Please call our customer service department at 800.288.2020 and create the ticket for removal of phone line. Once you create a ticket, please call our buried wire center at 800.924.9420, and they are available from Monday - Friday, 8 a.m. - 5:45 p.m. EST.

 

Note: Without creating ticket, buried wire department won't be able to help you.

 

Let us know if this helps or if you need further assistance!

 

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist

2 Messages

4 months ago

I called and I got no where. The Landline CSR’s last statement was I needed to contact USPS OR FEDEX. Confused, I asked “I need to contact them to have the line from the alley to outside of my house dropped and removed?”

the CSR again said “ You need to contact USPS or FedEx.”

He also mentioned DirectTV owned it but that package with DirectTV was thru AT&T. 
I don’t know where to go from here. Suggestions?

Expert

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19.1K Messages

4 months ago

Call again to try to get a rep that's not so inept. You got a bad one.  

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