AT&T Community Forums

Removal of Abandoned Phone Lines to House

I've been on hold with AT&T now for 40 minutes, so decided to try to get an answer here, if possible. For years now we have not had a hard phone line. However, there are 4 phone lines running from the telephone pole to my house in La Mesa, CA. They are so old that the insulation has fallen off in parts, exposing bare wire, and the lines are hanging so low that I cannot safely get my travel trailer into the driveway. I need the lines removed. How do I go about having this done? Thanks in advance for any help you can provide!

Responses

ATTHelp

Community Support

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225.5K Messages

6 years ago

Hello @shiplawyer,

It is my understanding you need to get some phone lines repaired. I can definitely assist you with this matter.

As this involves company proprietary which is subject to change, I will have to request we move this discussion to a more private arena. Check you forums inbox which is located in the upper right. There you will find a private message from me. There you will find the detailed information you will need to get this matter resolved.

Thank you for using the Community Forums and have a splendid weekend.

Anthony, AT&T Community Specialist

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J

jas60091

New Member

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1 Message

@ATTHelp I have the same issue in Wilmette, IL 60091. I have two ATT lines from pole to house that are have not been in use for a long time. I need them removed. Whom may I contact to make this happen?

Johan

[email scrubbed]

(edited)

Like

4 years ago

0

Constructive

Former Employee

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32.9K Messages

this is a 2 year old thread and tagging atthelp no longer works scroll through the posts and click the link i provided 2 years ago

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

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olemikey

Tutor

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6 Messages

5 years ago

did you get ATT to do anything in the past month or so?

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Constructive

Former Employee

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32.9K Messages

5 years ago

Report Line or Pole Issue

(edited)

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olemikey

Tutor

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6 Messages

5 years ago

the link sen to me about the issue i asked about went to a page that
said...........

Page Not Found
You're looking for something that moved or doesn't exist.

We work to keep our site updated with the most current information, so
sometimes we
have to retire an article. Use the search box, try going back to where you
were,
or return to esupport home.

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spoom2

Expert

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18.6K Messages

5 years ago

This is the latest link the one that @Constructive post can also be found on the right side of the page and it still works.

(edited)

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olemikey

Tutor

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6 Messages

5 years ago

the link provided is useless. it is about BURIED cables or exposed wires.
that is not what the post was about.
this post is about how to get ATT to remove an OLD ABANDONED ABOVE GROUND
POLE in my front yard.

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Constructive

Former Employee

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32.9K Messages

5 years ago

@olemikey i dont see anything mentioning a pole removal in this post. anywhere, my response was to removing lines not poles

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spoom2

Expert

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18.6K Messages

5 years ago

You must have missed this part and the number is the same for pole issues.

To report drooping wires or AT&T equipment left in a yard or on the street
Call 800.288.2020. This option is available 24 hours a day.

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olemikey

Tutor

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6 Messages

5 years ago

I just got off the phone after a 40 minute hold with ATT Customer service.
They provided the following phone number to get a pole (and related lose
wires) removed as a hazard to the health of neighborhood kids swinging on
the half dozen telephone wires dangling down off the no longer used
telephone pole.
GA Power came out and said it was not their pole but ATT owned the pole,
but nothing is connected to it, just lots of lose old wires kids could hang
themselves on.

On hold to number 1-800-572-4545 for only 22 minutes so far.

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