Questions about my Home Phone service request and AT&T Fiber to the Premises (FTTP)
I've been an AT&T high speed internet customer since 2006. I recently requested a home phone service change to Digital Phone from analog land line phone service. I didn't expect to receive a new router/gateway, but AT&T has notified me that I'm about to receive one. I already have an AT&T Fiber connection. The ONT service box has 4 lights near the upper right corner: POWER, PON, ALARM, and DATA, and is mounted to a cradle structure which hides the underside of the ONT service box with a cover that slides completely off the cradle toward the floor. The box has a two-position, single direction, pushbutton toggle switch (and, yes, I accidentally toggled it outward while sliding the cover, thereby turning off the box, which required me to call to AT&T support for help, mainly because I'm old, and couldn't see the switch because the unit is installed close to the floor.) I do not directly use my R/G to provide Wi-Fi, but a third party Wi-Fi system bridged directly to the R/G by ethernet cable.
Connected to the underside of my ONT service box, there are 3 cables that I can see (I have to remove the cover from the lower third of the cradle to see the underside of the box). 1st is toward the left and is a nearly hair-thin cable leading to a point toward the center rear of the underside of the ONT service box. Near the forward center, plugged into a jack, is an RJ-45 ethernet cable, and it runs into a hole in the wall inside the periphery of the ONT service box cradle. To the forward right of the ONT service box is the port for the power adapter (12 v. .5 amp, switching).
My questions are:
1. The ethernet cable was installed at the same time as the ONT service box and leads through the attic to an ethernet drop in my utility room near the opposite corner of my house, a straight distance of roughly 100 feet. My Arris BGW210-700 R/G is plugged into that drop. Does that mean that I have FTTP or do I have FTTN?
2. Is the configuration of the long ethernet cable to the drop for the R/G a proper installation, or does this indicate that an installer (AT&T employee) improperly deployed a bypass for convenience which prevents the R/G from being able to use a fiber jack that should exist for it as part of my ONT Service box configuration? Or is that configuration standard if the nearest point of the house to which the buried cable from the fiber hub leads is as far from the R/G as mine is?
3. When the service is changed, where will I plug the outside phone cable (RJ-11) which is now plugged into the land line drop (outside the house)? Is there an RJ-11 jack available for it in the outside junction box where the buried fiber cable is connected to the house?
4. The instructional video provided through email after I made the Digital Phone service request shows a Fiber service box that is nothing like my ONT service box. Why is AT&T sending me another R/G?