New Member
•
3 Messages
Phone line unavailable
We have a Synapse system, 2 gateways, 14 desksets. When calling to outside line, the deskset says "phone line unavailable" when the lines are not in use. Also same error when forwarding a call to another extension. A reset on the deskset will make the error go a way, but after a little while, it'll show up again. SB67035. Replaced deskset with a new one, same issue. Also happens on 67025 desksets, 67080 expansion modules. No setting found on gateway for delays, etc. Resetting the desk units temporarily fixes it, but shouldn't have to keep doing that. We had the gateways replaced but they are still doing it.
H3llc
New Member
•
3 Messages
4 years ago
Forgot to mention, an immediate redial goes through.
0
0
spoom2
Expert
•
19.4K Messages
4 years ago
No idea what you're talking about, but sure doesn't sound like a residential line. Sounds like you need to contact the manufacture and support for your cloud based phone system.
0
0
H3llc
New Member
•
3 Messages
4 years ago
It's not a residential line; 2 gateways and 14 desksets are not normally found in a residence.
It's not a cloud-based system and I did contact the manufacturer (AT&T).
I asked on this forum since others may have had the same problem.
If you were familiar with the Synapse line, then perhaps you might be able to help a little more. Apparently this forum is only for residential equipment?
0
0
spoom2
Expert
•
19.4K Messages
4 years ago
That's what I said. I also said sounds like you need to contact the manufacture of your cloud based system for support. You don't even state what trunks you're using to connect to the outside world in your system, gateway(s) could connect you to a variety of trunking options. Sip, digital, VoIP, switch to switch. Bottom line your issue doesn't belong in the residential forum, as stated.
0
0