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Teacher

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2 Messages

Tue, Oct 18, 2016 10:12 PM

Phone line down in yard

An AT&T phone line has disconnected from the telephone pole and is laying in my yard.  We are no longer AT&T customers so I have no account to report this issue to.  The phone numbers on the AT&T website were not helpful.  I just want the line out of my yard.

Responses

Tutor

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2 Messages

9 months ago

Actually “Line Down” does not work as many on this blog have stated. I tried several times on several different days to get through on the 2020 number and spoke with several departments that routed me to someone who eventually told me to call the 2020 number. I was told that the “8464” number was the only way to speak with someone about a line down. You need to try the 2020 number again when your not on an ATT line.

spoom2

ACE - Master

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7.1K Messages

9 months ago

@icespur  Once again the 8464 number is a REGIONAL number if someone is not in one of the regions that use that number it won't work. Also some of the regional center have told callers they only do wireless.  The 8464 number is not a national report number and it's not staffed 24/7.  As far as saying "line down" is not working my take is that's either a training issue or if that's not the way AT&T wants it done they need to remove the link on how to report a downed line. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

9 months ago

Can you not see what everyone is saying? just because you say something does not make it true. Customer service with ATT is by far the worst in the business. You could own the world if you had CS but you don't so people go elsewhere. i am on hold right now waiting to speak to someone and its been 20 minutes. now I have been switched to a spanish speaking automated voice. I'm taking your line down from my house and throwing it in the alley. I went to cable years ago anyway

spoom2

ACE - Master

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7.1K Messages

9 months ago

Yes we know CS is horrible, but like you we're customers so not much we can do about it except to point you in the right direction. If this is an aerial line and you just let it hang where someone can get injured guess who's going to be the one in trouble.  The line from the pole or terminal to your house belongs to the phone company. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

9 months ago

then come and get your line off my property! Your customer service lady (who barely speaks English) cant help me because I left ATT years ago and there is no record. Her advice and help is no better than yours and you call yourself the "ACE"? Now Ive told you and her to get it off my property and if someone trips over it and falls down, guess who is liable? You Are!  I just took a screenshot of your response admitting that the line from the pole to my house is your problem

spoom2

ACE - Master

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7.1K Messages

9 months ago

Already stated we're customers, this is not an official AT&T site for service, this is a customer to customer help forum.  The information is here to get done what your asking, see the solution post.  Or follow the instructions in this link for downed or obstructed lines.  I don't think anyone is denying the line up to your home belongs to the phone company.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

9 months ago

So if someone trips over it, you wont deny its your fault? I reported it, its your line? This is why I dumped ATT. A lot of talk and no solutions. I cant move the line because its YOUR property but you cant move it either because ATT is a joke. All of these posts on here and your solution is no good. You would think that somone who called themselves an (ACE - Master) could be of some help. Change your name please.

 

Since it is not an official ATT site, I've just wasted my time on here as well. I'm done here

Constructive

Employee

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10.4K Messages

9 months ago

@whyeventry  the ACE title is not a chosen title, the forum automatically assigns to a customer after a certain amount of solved solutions just as your user name went from participant to tutor just from posting back and forth on this thread. If its disconnected from the pole and connected to your house you have every right to cut it loose from your house and toss it in the round bin, when i was a tech and got these types of calls and it was a non customer that didnt want a drop we clipped it off the house and disposed of it. and guess what if you decide to go with at&t in the future they wont blink an eye over the drop wire missing they will just put up a new one no questions asked

so go ahead clip it and dispose of it

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

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7.1K Messages

9 months ago

You seem to be having a hard time grasping the concept that I'm not affiliated with AT&T or any phone company in any way, shape or form.  If the information provided is not getting the job done complain to the FCC, your public utility commission or whomever you wish.  If this is as dangerous as you're saying report it to your local authorities. Just venting on this forum is not going to get your problem resolved, not sure how many different ways to put that.  Once again this is not the avenue to report troubles. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

9 months ago

@Constructive Thanks. You would think that all of this could be avoided by ATT answering their phone calls. Why do we even need volunteers on a forum anyway? Is ATT really that cheap? I keep complaining because my cable bill keeps going up but when I call, I speak to someone that will help me get results. For the life of me, I cant see how AT&T even operates. All I can think of is the movie "Idiocracy"

 

At any rate, thank you for the solution, I'll get my ladder and Klein linesman's and be done with it.

Tutor

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8 Messages

9 months ago

@spoom2 From the beginning of this thread one would assume you would be helpful. I think in one place it even said this problem was solved. You only posted a number that everyone kept telling you never worked. We all found and used that number before we found this forum, that's why we came here. You also noted that the wire from the pole to my house belonged to the phone company and if I touched it I was liable. There is nothing but a circular argument. You keep mentioning that you have nothing to do with AT&T, yet you have an avatar of a linesman. After waiting forever on the phone today, I finally spoke with someone who could barely speak English. She said that there was no record of me because I didn't have an account (I dumped ATT years ago and the line is just there) therefore there was nothing she could do. Anything to do with ATT never begins, works or ends well. The only way I will ever use ATT again is if I relocate somewhere and there is nothing else available.

spoom2

ACE - Master

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7.1K Messages

9 months ago

This, a quote from you, is what I said you maybe liable for post 34: " I'm taking your line down from my house and throwing it in the alley. I went to cable years ago anyway." 

My response was post 35: " If this is an aerial line and you just let it hang where someone can get injured guess who's going to be the one in trouble."  

I'm not going to waste my time with the rest of your statements as it's clear you just take things the way you want not what's actually stated.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.