Tutor
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4 Messages
Out going message
I have a personal message recorded but it is using a built in one. It is also not recording the incoming message. The display on the phone says there is a new message but when I try to listen it says no new messages.
Accepted Solution
Official Solution
spoom2
Expert
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17.9K Messages
2 years ago
It's because the AT&T voicemail is picking up before your answering machine. You've got 3 choices, set the AT&T voicemail out to it's max, set your answering machine to answer sooner, turn off one or the other. If you have digital phone service you can turn off the AT&T voicemail in the phone features under your Myatt account.
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spoom2
Expert
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17.9K Messages
2 years ago
Well first are you using phone company voicemail or are you talking about an answering machine on your phone system? If there's a message light and you hear stutter dial tone when picking up the phone that's a message from the phone company voicemail.
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shershel
Tutor
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4 Messages
2 years ago
Thank you. I do have an answering machine, but sounds like it is not working right and the AT & T voicemail is trying to work. I do hear a stutter dial tone. I don't know why this would happen.
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