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Contributor

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3 Messages

Thu, Mar 29, 2018 3:06 AM

Old equipment removal required.

Attention moderator. Please look up repair ticket *** in zip code 39560 and get it expedited. I was promised this issue would be resolved by 10 PM, 3/28/2018 and the tech would call 30 minutes prior to arrival. It is 10 PM and no call. I am going to start repairs to my roof trim, facia and soffett on 3/28/2018. All old ATT/Bellsouth equipment attached to the wood that will be removed needs to be taken down. If not removed by ATT as promised, I will remove it in order to effect my own repairs to my home. It will not be reinstalled and could become a hazard for which I accept zero responsibility.

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Responses

Contributor

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3 Messages

2 years ago

Time stamp on my initial post is not within the correct time zone. Central Standard Time would be 10:06 PM. Still waiting for the tech to call.

Contributor

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3 Messages

2 years ago

Thanks for editing out that personel information. The ATT repair ticket system should not be accessible to the general public and should be useful only to authorized ATT personnel. Did you at least forward the information to any supervisory or management personnel that can get the issue resolved? I am going to repair my home regardless whether ATT keeps its promise. BOTH decades old lines need to at least be removed from the pole to prevent them from becoming a hazard. I can dispose of the associated cable and connection boxes myself with no further effort on the part of ATT. Please note that I consider all action to this pint on my part to be in good faith. I am not of that opinion with respect to ATT. Which is a direct result of the extreme difficulty I have experienced with ATT to this point.

New Member

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2 Messages

a month ago

remove unused outside phone box

New Member

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2 Messages

a month ago

we have an old att phone box that we want removed

Constructive

Employee

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11.5K Messages

then remove it you own it. at&t does not come out and remove boxes, same as dish network and directv does not remove the dish as its owned by the homeowner.even if they did a tech dispatch is 199.00

(edited)

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