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Carolb4's profile

Tutor

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4 Messages

Sunday, September 9th, 2018 11:41 PM

No voices with incoming and outgoing calls

I have an ATT cordless with answering machine and one satellite phone, Model CR82212.  There is a dial tone and outgoing calls ring but no voices heard on either end.  Incoming calls ring but there are no voices for caller or receiver.  Both are fully charged.  I have unplugged the unit for 30 seconds with no change.  Also unplugged phone line for 30 seconds with no change.  Please advise.  

Expert

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19.5K Messages

6 years ago

If you're using U-verse service reset the modem, traditional landline test from the NID with a know working corded phone and if bad at the NID report to the phone company, if not the trouble is inside your home. 

Tutor

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4 Messages

6 years ago

Thanks for reply.  What is landline test? I have unplugged the modem for several minutes with no change.  

Expert

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19.5K Messages

6 years ago

If you're plugged into a modem than you don't have a traditional land line.  You say you unplugged the modem. You unplugged from the power source correct?  Also if it has a battery backup that has to be removed also.  If this doesn't fix it make sure it's not your phone system by plugging a known working corded phone into the modem to make sure it's not your phone.  If still bad with a known working corded phone report it to the phone company. 

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