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Sat, May 23, 2020 11:21 PM

No service on home phone for several weeks

Several weeks ago my home phone (over the internet) stopped working. I have been on the phone with various people from ATT at least 8 times over the past few weeks. They found out it that there was a problem with the SIM card. One was sent. It was the wrong size. Another one was ordered. ATT was out of the size I needed. Finally received the correct size. Installed it. Phone didn't work. Was on the phone over 4 hours between yesterday and today while they tried to get my phone to work. IT STILL DOESN'T WORK! All together I've probably been on the phone for almost 7 hours over the past few weeks with ATT. I was finally told to try to make an in-home appointment with a repair person from ATT. I couldn't do that on-line because I kept receiving a message about cookies. This has gone from the sublime to the absurd. I have been a customer for almost 30 years. I NEED ASSISTANCE ALREADY.!



ACE - Master


7.5K Messages

2 months ago

Sorry but this is a user forum, not AT&T support you'll need to call repair service.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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