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JimG141's profile

3 Messages

Thursday, August 3rd, 2023 1:04 AM

No Phone Service

We experience a service disruption (home phone) due to inclement weather (5 days and counting). Trying to call for assistance via cellphone and either there is no call back or being transferred around (sometimes to other customers who are calling for service (which is strange)). We have been loyal customers and the phone disruption is affecting a senior citizen who is reliant on their phone. Need a method of contact other than the service number because it seems to be failing. I am being patient, but no customer service will mean no customer.

3 Messages

4 months ago

No phone service. need assistance.



18.6K Messages

4 months ago

Call 800-288-2020 I think landlines are prompt 1 or say landline or POTS. This link is supposed to be for online reporting of POTS. None of this helps file an FCC complaint. 

Community Support


225.5K Messages

4 months ago

We understand how important it is to get your phone working again JimG141! We want to help!


Thank you to spoom2, for the helpful input. 


If you haven't already try power cycling your device, to reset it. Also, confirm if there is any AT&T service outages in your area using your full address or ZIP Code and sign up for text alert & updates or simply sign in to get personalized help. 


We would like to better assist you, to do so, please share the make and model of your device, so we can pull you in a private setting and offer additional help. 


Looking forward to hearing back from you!


Rhoda, AT&T Community Specialist 

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