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icysmelton's profile

1 Message

Thursday, March 14th, 2024 12:07 AM

My ex husband removed me from the account and reported my phone as stolen

My ex husband removed me from the account and reported my phone stolen so he could get an insurance claim. I paid for this phone and he even took the remaining balance of it out of child support. He won't call and ask AT&T to un-blacklist it. I have the receipts that it was paid off and AT&T won't do anything.

Community Support


232.9K Messages

3 months ago

Hi @icysmelton, we understand your situation and want to help.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our
Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.


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Crystal S, AT&T Community Forums Specialist.

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