Missing cover on utility pole

We are here to help you report the missing cover on the utility pole, @bethyoung

As the ACE stated, to report unburied cables, exposed wires, or downed lines, please contact us directly at 800.288.2020.

When you are asked if you have an account, provide your account information and say "Line is down. If you don’t have AT&T service? Say "No account."

When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

We hope this information helps. Thank you for contacting AT&T Community Forums. We are always here if you have any other questions. 

Clarissa, AT&T Community Specialist 

Use this link to report it I can't tell what service is going into it. 

Thanks, I tried reaching out on phone and the automated service could not get past account number.

If you're not a customer, follow the instructions in the link.