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GarBear2's profile

New Member

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4 Messages

Thursday, September 14th, 2023 4:17 PM

Means to get home Phone service when AT&T Arris BGW210-700 Gateway does not have a populated RJ-11 Phone Jack

The latest Arris BGW210-700 Gateway RJ-11 jack has no connector pins in this phone jack. Is there a work-around to regain connection to the internet not having this connector on the Gateway?

Accepted Solution

Former Employee

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21.5K Messages

3 months ago

The BGW 210 gateway generally has a piece of tape placed over the phone connecting jack, have you removed the tape?

I suspect your seeing no pins is because you see the tape not the connector.

Expert

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18.7K Messages

3 months ago

You mean the physical jack has no pins in it? If so report it. The phone jack won't work until you order phone service and it's activated. 

(edited)

New Member

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4 Messages

3 months ago

my thoughts, Thank you for the suggestion of checking for the tape over the connector. You was right, the tape was hiding the pins.

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