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Contributor

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2 Messages

Mon, Mar 4, 2019 2:57 AM

landline odd behavior intermittent

Yesterday, our landline started acting up.  We have one line coming into the house which is connected to one phone in the bedroom and another base phone in the study with 4 cordless phones throughout the house ... all on one line.  Yesterday, all of a sudden while I'm working on the computer, the cordless bass phone lights up with a message "line in use" even though I am not using the phone and there is no one else in the house and no other phones are off the hook.  I pick the phone up and there is static...I check all phones in the house and they all sound static, but none are off the hook.  I go outside to the outside box coming into the house, and check both line 1 and the test line have no sound at all.  I call technical support and talk to the person on my cell phone and as I am telling him the problem, the message about the "line in use" suddenly disappears from the bass phone display.  So as I am talking to the tech support on my mobile phone, I pick up the land line phone and see it now has a dial tone....so I tell the AT&T guy it appears the problem fixed itself.  THEN the next day, I get two incoming calls.  I say "hello" and there is nothing but static, so I hang up.  That happens twice just minutes apart (4:35 p.m. to 4:48 pm)  At 4:48 pm.. I pick up and to answer and there is a recorded message which says "you don't need to dial 1 for a local call. Please try your call again"...even though I am not the one who initiated the call, that is what I hear when I answer it.  At 5:10 p.m.  the phone message line display says again "Line in use" and not one has any phone off the hook in my house.  At 5:13 p.m. that message disappears, and now I have a clear dial tone.   This is entirely odd.  My husband inquired as to whether or not someone else might be able to use our phone number from a different location somewhere or somehow making it appear as if our phone is in use periodically?  I am concerned if calls we did not make might appear now on my bill.  Anyone have any ideas about this or have a similar experience?

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Official Solution

spoom2

ACE - Master

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8K Messages

a year ago

Sounds like there's moisture getting into the line somewhere.  Since you had the problem from the NID the trouble is in the phone company's side.  The ring and no one there but static is common, as is the static causing a false dialing, which point to this being a traditional landline as opposed to U-verse, the static is basically simulating pulse dialing. The line is getting bad enough at times to cause a short which is why you get the "line in use" indicator. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Wow...that was a very helpful and articulate response. I really appreciate it! Today the landline seems to be working just fine, and if it happens again, I'll have a much better idea of what may be causing the problem. Thank you so much.

Tutor

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4 Messages

a year ago

Hi Spoom2,

Hopefully, you can help me?

 

I'm in a 12 unit condo building and only 1 of 3 phone outlets work in my unit.

 

In the utility closet, there are 12 phone jacks (numbered 1-12 and a "house" jack).

A neighbor in unit 1 has a landline, when I plug a phone into #1 in the utility closet, I get a dial tone.

When I plug the same phone into #4, my unit, it's dead. The "house" jack is also dead.

 

What blows my mind, is why does one outlet work in my unit? If #4 in the utility closet is dead, wouldn't/shouldn't the entire apartment be dead?

Are those phone jacks in the closet test points for the tech, a "problem inside or outside" test point?

I'm stumped...to me, it seems like I have 2 bad jacks in the apartment...but no dial tone in the closet throws a wrench into the problem.

 

Any idea what could be the issue?

Thanks,
Disconnected.

spoom2

ACE - Master

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8K Messages

a year ago

Did you have to unplug a cord from #1 before you plugged in your phone?  If not that is not the feed to the apartments.  There should be a location where the phone company hand it off to the different apartments.  As far as one jack working in your apartment could be because of how it's feed.  You could call a friend or your cell to identify the number that's on that working jack.  I think you need to get a tech out.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

#1 in the utility closet in the neighbor, it's just an open jack, didn't have to unplug anything...plugged my phone in and it had a dial tone.

#4 in the closet is mine, open jack, plug my phone in and it's dead.

The one working jack in the apartment is my phone number...if I call it, it rings and can make outgoing.

 

I have one fully functional jack, two dead jacks, and a jack in the utility closet that is dead...that's why I'm stumped..what's the deal with the dead jack in the closet yet I have a functional jack in my apartment?

 

Do you think this would be an "outside repair" that the phone company would pay to fix, or am I looking at a bill?

spoom2

ACE - Master

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8K Messages

a year ago

OK that clears that up, I didn't read it as the working jack was your service.  Can't answer your question as to why on the jacks in the utility closet as there's no way I could know how things are wired without being there.  There's also no way I can answer your question on billing, this is a customer to customer help forum and I can't predict what AT&T will bill for.  The only thing I can suggest is to see if there's wires cut off at the working jack that may feed the other jacks.  I don't see the reasoning for the jack in the utility closet if they aren't the feed for the apartments.  There's a location somewhere where the phone company hands off the incoming lines to the different units, that's probably where the wiring issue lies. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

Yeah, those closet jacks are weird. I would think they would be the first stop into the apartment...but it's dead and there's a functioning jack in the unit so they're just in the wiring somehow....strange...they appear to just be a tap...you can listen in to people calls from that unlocked closet...why would that be set up like that...yikes.

 

Good idea to pull the working jack to see if there are wires feeding the others that are disconnected. Apparently, from the outside world to that working jack, everything is Ok...has to be from that jack to the other jacks that is the problem.

 

I thought maybe the other 2 jacks were just bad (I just moved into the condo) but that dead jack in the closet blew my mind.

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