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Fri, Feb 17, 2017 1:09 AM
How do I have an unused landline telephone wire and service box removed from my home exterior?
ACE - Master
4 years ago
The line that feeds the NID and the NID itself belong to the phone company, you'd have to contact them.
This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post
I am not an AT&T customer. There are AT&T landline wires leading into an AT&T service box attached to the back of my home which are connected to a utility pole in front of my home. I want this equipment removed. I called 800.288.2020 but I don't know whether my issue was understood and whether anything was recorded or scheduled. I also tried the live chat at ATT.com but there is no option provided to report this issue.
It's a landline . There is no future for landlines in 2017. I understand billable. I will hire someone to remove the equipment as soon as I find and speak to the appropriate city officials about the utility pole. I own my home and property. I do not plan to sell it and doubt that any future buyer would be interested in a landline. It's interesting that Wow had no issue with removing their digital line and service box.
There's a link on the right side of the page called "Report Line or Pole Issues" that may get you to the right place.
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