evil_skippy's profile

New Member

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3 Messages

Mon, Feb 7, 2022 8:13 AM

Home phone upgrade to 4G not working, Calls not allowed on this line message

I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is not allowed on this line dial 611 or an 800 number for help. Dial 611 and get the same message. Called my home phone from my cell phone. My home phone did not ring and I was given the message that the mail box has not been set up. My home phone is an AT&T Model number EL52303.

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Official Solution

spoom2

ACE - Master

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15.6K Messages

Il y a 5 m

It doesn't sound like it's been activated. See if this link helps if not you'll probably need to work with tech support. 

spoom2

ACE - Master

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15.6K Messages

Il y a 5 m

When you say home phone upgrade are you talking about a wireless home phone and is the model number IFWA-40?  

New Member

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3 Messages

Il y a 5 m

Yes, it is a wireless home phone and the new base station is model number IFWA-40

New Member

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3 Messages

Il y a 5 m

Ok, I went to the link you provided and clicked on one of the sim links, it asked for my phone number and zip code. Then it came up with the correct information for the base station and the sim card. I confirmed that the information was correct. This worked and the phone is now working, but I have to wonder why the instructions do not include this step? I certainly appreciate your help with this issue. Thank you.

spoom2

ACE - Master

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15.6K Messages

Il y a 5 m

Glad it was an easy fix. Don't know why they don't supply the activation information with the unit, seems like that would be a no brainer. 

jepherey

New Member

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34 Messages

Il y a 4 m

@evil_skippy Approximately what date did you obtain your IFWA-40?

AT&T notified me they stopped supplying this product on 12/7/2021 so they are refusing to upgrade my 3G wireless home phone and allow service continuity. Please advise whether yours was ordered before or after Dec 7.

spoom2

ACE - Master

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15.6K Messages

Il y a 4 m

original post was 2/7/22

New Member

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3 Messages

Il y a 4 m

I am in the same sinking boat as evil_skippy: I was sent the same model on Feb 28, 2022 and after is set it up I got the same message that the IFWA-40 won't work.

spoom2

ACE - Master

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15.6K Messages

Il y a 4 m

Read the topic. Evil-skippy got there's working by following the link that was provided. You got this message where?

New Member

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3 Messages

Il y a 4 m

I followed the link you listed, entered my number, zip and SIM information and once I clicked on continue, that's when I got the message stating that the IFWA-40 model will not work.

spoom2

ACE - Master

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15.6K Messages

Il y a 4 m

Well, I suppose it could be a site issue. Here's some other methods people used. There're two places to enter your SIM, don't use the SIMe

New Member

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3 Messages

Il y a 4 m

I had to take my IWFA-40 device to an AT&T store because after spending over 90 minutes on my mobile phone with customer service/tech support to try to activate the SIM card, I was told that they could not help me. The AT&T tech person at the store had to replace the SIM card that came with the new device because it did not match with the ICCID number on the box. At least for now, I have service again. Thank you for all your suggestions. It really helped.

spoom2

ACE - Master

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15.6K Messages

Il y a 4 m

I think you're at least the third person who's said the unit came with the wrong SIM card. 

New Member

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1 Message

Il y a 3 m

Thank you for this post.  I have spent hours trying to figure this out and working with AT&T tech via telephone.  The tech's only answer was to go to a AT&T store. What fixed it for me to be able to receive and send calls was to follow the link and activate the SIM card.  Before I did the activation of SIM step, (1)I updated the new device I had associated to my home phone number in my online account; (2)I rebooted my device and plugged in the phone; (3)activated the SIM by following the link; (4) tested phone to receive and send calls.  

spoom2

ACE - Master

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15.6K Messages

Il y a 3 m

Reposting this to make sure it's in here several times so people don't miss it and to put it on the bottom. @cjtaz thanks for letting us know what worked for you. 

 Here's some other methods people used. There're two places to enter your SIM, don't use the SIMe

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