New Member
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5 Messages
Home backup power for phone service
I’ve tried contacting support to try and get backup power for my digital phone service and not one agent knows what I’m talking about. My home phone service is connected via my ATT fiber gateway. Per FCC DA-18-1205 “PSHSB reminds providers of facilities-based fixed residential voice services that are not line-powered that, as of Feb. 13, 2019, they must offer for sale to subscribers at least one option for 24 hours of standby backup power for home equipment”. If there is a power outage, my phone would be out as well. Which department should I be contacting to get backup power for my gateway? I was given a number from the 800 support number to call. I called that number I was given only to be told to call this very same number. ATT customer service is incompetent.
KeenanTot
New Member
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5 Messages
1 year ago
@spoom2 as per FCC, “they must offer for sale to subscribers at least one option for 24 hours of standby backup power for home equipment”. ATT is required to provide backup power. And I choose to go directly with ATT as a consumer. It is their obligation to sell an option for backup power. I’m not sure why you suggested a 900mA. It won’t be enough for 24 hours.
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spoom2
Expert
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19.3K Messages
1 year ago
Like I said file an FCC complaint.
The FCC has statements that contradict that statement, FCC-15-98A1 states:
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spoom2
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19.3K Messages
1 year ago
I'd already stated that in a second post, the last one on the first page.
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spoom2
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19.3K Messages
1 year ago
In checking a modem, ONT and cordless phone system would last between 2 and 4 hours on a 900ma UPS. I'd get something like that and a small generator before I'd pay $600 or more for a battery backup. Plus, if it's a major outage all the equipment that requires power from your home to the CO would also be without power so your modem wouldn't work anyway.
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