hand held cordless 2016 phone cant un mute

Try holding "0" to get an option to unmute. Once unmuted use the menu to adjust your ringer volume back up. May not fix your issue though, as mute should affect your volume, not the caller's You can also try adjusting the volume up while connected to a caller.

well thanks I tried 0   it says unassigned. no help

An exact model number would help us better troubleshoot and find the right info.

On my manual I will give you all the model numbers on the front.....CL82114   CL82214   cl82314   cl82364   cl 82414  cl 82464   cl 82415   dect 6.0 cordless tele  answe syst with caller id  call waiting... is there anywhere on the phone i can look for the exact model number?? thanks

On my manual I will give you all the model numbers on the front.....CL82114   CL82214   cl82314   cl82364   cl 82414  cl 82464   cl 82415   dect 6.0 cordless tele  answe syst with caller id  call waiting... is there anywhere on the phone i can look for the exact model number?? thanks

I check the back of answ sys   cl 82214 is the model if that helps

That is the model number. The different ones refer to how many handsets were packaged with it. While in a call unmute by pushing the MUTE / DELETE key. MUTE refers to your microphone so the caller cannot hear you if it is muted. If you cannot hear the caller, try adjusting the volume up while in a call. If you still cannot hear them, it is likely that the speaker has broken. Sounds like you have a physical manual, but a digital one is found here.

Ok thanks for your help now I just need someone to call me,,,, I am in the mtns in colorado no cell service and I am alone. so thanksagain  not unless you will call me,,, I  my volume is turned all the way up    yes it is just checked  THANKS AGAIN

YES i Have 2 handsets and the other one doesnt have sound of receiving caller... says the same thing,  mute   microphone on  thanks

If the phone is telling you it's muted and you can't unmute as well as when you hang up than pick up the phone again it will be unmuted. Unplug your phone from power and remove the batteries from the handsets wait a few seconds than plug back in and put the batteries in. Place a call and see if it works if not and it still indicates it's muted you may have a bad phone. If you have a corded phone try it.