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Contributor

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1 Message

Thu, Jan 24, 2019 2:55 AM

Escalation Team Home phone repair

My dad’s phone line is down. His lifeline is connected to this line. He lives alone. I put in a service request yesterday. Was told by the automated system that it would be repaired today between 8am and 5pm. Got a text at 6pm today saying “sorry we couldn’t get to your repair today.” Obviously someone knew way before 6pm that they would not get to this today. When I try to get into the website to get a repair status, it will not allow me to log in, even though the login works to get into the account, it does not work to get into the repair site. I called in to see if I could talk to someone. ON HOLD FOR 40MIN EVEN THOUGH IT SAID HOLD TIME WOULD BE ABOUT 8MIN. Never got anyone to pick up. Your website does not work.Your automated call system does not work. Was transferred on one call to U_Verse even though we don’t even have this service on this account. This is not good customer service. This is not service at all. We need this line functional. We pay the bill. YOU NEED TO PROVIDE THE SERVICE WE EXPECT.

Responses

Brand User
ATTHelp

Administrator

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108.4K Messages

1 year ago

Hi @Karendk,

To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Dee, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.