timreiling's profile

4 Messages

Wednesday, November 8th, 2023 4:44 PM

Equipment

We need the AT&T boxes in our neighborhood repaired or replaced

4 Messages

4 months ago

They are hazardous and dangerous to children in the neighborhood

ACE - Expert

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31.8K Messages

4 months ago

I'm guessing the wires are exposed with the damage.

Report unburied cables, exposed wires, or downed lines

4 Messages

4 months ago

I did call the 1-800-288-2020 and explained the issue; they referred me to Risk Management 800-246-8464.  They both tried to get me to change my cell phone to them.  They've scheduled a technician to come out and look at them.

ACE - Expert

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31.8K Messages

4 months ago

You were told to call Risk Management for them to repair their equipment? That makes no sense as Risk Management would be for new accounts with either credit or fraud concerns.

Community Support

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229.9K Messages

4 months ago

Hello @timreiling, I would like to thank everyone for taking the time to post your comments and opinions related to this subject.

I hope you are having a great day.
Before moving forward could you please be more specific:
1. Equipment? Like, Return equipment, ordered equipment, etc.? This will help us assist you better.
2. "They are hazardous and dangerous to children in the neighborhood"- Are you referring to wires which are exposed? We recommend you to Report unburied cables, exposed wires, or downed lines.
3. "I did call the 1-800-288-2020 and explained the issue; they referred me to Risk Management 800-246-8464.  They both tried to get me to change my cell phone to them.  They've scheduled a technician to come out and look at them."- As the ACE(Juniper) mentioned,"That makes no sense as Risk Management would be for new accounts with either credit or fraud concerns".
Could you please elaborate?

With a few more details we can take the appropriate steps to provide a resolution into your experience.

Looking forward to your reply!

Keep our community updated on how this works for you! 

 

Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

4 Messages

4 months ago

There are green boxes containing wires in our neighborhood.  Some of them have been vandalized and the covers are off with wires exposed.  They may not be live but we don't know.  Some of the metal boxes are bent with jagged edges.  They are an eyesore and could be dangerous to children playing in the area.

Community Support

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229.9K Messages

4 months ago

Hello @Jblichlyter!

 

Thank you for reaching out to us, we understand the importance of the safety concerns, and we're here to guide you.

 

We understand the urgency of this issue. However, we have dedicated team for this, please call them and, they will be happy to assist you.

Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call them, and they will raise a ticket, along with the ticket number, please contact our Buried Wire Center.

 

If this issue is already reported please call our Buried Wire Center at 800.924.9420, they are available from Monday through Friday between 8:00 a.m. and 6 p.m. ET.

 

Hope this helps.

 

For further assistance, we are always here to help!

 

Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

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