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7 Messages

Mon, Apr 16, 2018 6:56 PM

Closed

Cordless phone says "No line", no dial tone and answering machine doesn't work

Problem was that the cordless phone said "No line" and there was no dial tone. Switched handset in base and "No line" went away, but still no dial tone, couldn't play messages, ans. mach. did not pick up, no one could hear if they called me.  Power worked because lights were on phone. Our corded phone worked fine and worked when plugged into cordless phone jack and with cordless phone's phone cord.  Solution (from AT&T Customer TechSupport): 

"Unplug the power source on base phone, then unplug each battery on each handset.  Wait a minute then re-plug base and other phones.  Your messages remain.  Your directory remains.  You must reset the date."

Of note:  My model was EL52303 which was NOT recognized on the AT&T online form, and message would not send. AT&T line busy and no one called back.  Tried again and got awesome agent who gave me advice above.

 

 

 

Responses

Brand User
ATTHelp

Community Support

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137.1K Messages

3 years ago

Greetings @PurpleCow,


Please feel free to visit our Troubleshoot & Resolve Tool.  Here, under Phone tab > then choose No Dial Tone.  This tool will locate and resolve network, device, and provisioning issues! 


Please let me know if the information I provided was helpful.


Aaron, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

The link provided above doesn't work anymore. I have the same problem - "No home line." I tried the above and it doesn't work.

New Member

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2 Messages

6 months ago

I currently have the same problem , tried the above & it's not working. I've only had this system about 2 months or less & so disappointed. I need assistance right now. Thanks

New Member

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2 Messages

6 months ago

I currently have the same problem & tried the above and it didn't work. I've had this system about 2 months & am so disappointed. I need results now for my safety!
spoom2

ACE - Master

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8.8K Messages

Why not open a new topic, especially since the link provided in this one no longer works. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

I actually trouble shouted by changing out cords and found out my Voip device (Ooma Telo) to AT&T phones must have been bad. That fixed the problem.

New Member

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1 Message

6 days ago

I accidentally pushed intercom buttons and now I cannot get an open line to make a phone call out.  Tried calling in and it went straight to voice mail.

spoom2

ACE - Master

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8.8K Messages

6 days ago

@patriciakephart This is an old topic with a broken link and has nothing to do with your problem.  You pushed intercom buttons on what?  Open a new topic and give us the make and model of your phone and what service your using.  Going straight to voicemail (assuming you mean phone company voicemail) tells me you've activated a feature in either the phone service or the phone itself, but without more information it's hard to tell, I'm just guessing.  I'm closing this topic to posting. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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