AT&T Community Forums

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase.

And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to contact "ATT DISTRIBUTION" for telephone lines that run through the site of interest.

I have tried multiple customer care numbers and they have been dead ended every time.

Thanks for any help you can provide.

Responses

skeeterintexas

ACE - Expert

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26.8K Messages

3 years ago

This is a customer-to-customer message board so I doubt anyone here would have that information.

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R

RichardKarn

New Member

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2 Messages

3 years ago

Thanks! I just have seen responses by a few employees on the forum too so I'm holding out hope for that I suppose.

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skeeterintexas

ACE - Expert

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26.8K Messages

3 years ago

@Constructive You have any idea of a contact for "Distribution"?

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Constructive

Former Employee

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32.9K Messages

3 years ago

folks usually contact the city or the permit office then the city will give them my contact info, its how its done in California so it may be different in other states

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Constructive

Former Employee

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32.9K Messages

3 years ago

although some engineers dont like to deal with the public (i had a customer contacting me about removing a pole , he emailed 3 times a day and called at least twice a day asking for the status of the removal when i told him in the first contact that at&t wasnt on the pole it was owned by frontier, so then he wanted me to coordinate the pole removal with frontier) i swore id never deal directly with a customer after that.

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