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L

New Member

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2 Messages

Thu, Mar 19, 2020 4:00 PM

Contact for Line Breaks

Is there a faster way to call in or email a Line Cut?

spoom2

ACE - Master

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13.2K Messages

2 y ago

There's only one way, call customer service and report it. 800-288-2020

New Member

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2 Messages

Thanks. I was sitting in que on that number for an hour today. I hung up and called 800-924-9420 and again sat in que for a long time. Once I did get someone, they told me I had to report it to 811 because it was associated with a line locate request then to find out from 811 that was not true and that I needed to talk to the Utility dept. to sit in que again. Ugh! I wish they had a link on their website for Excavators just to report the cut line.

spoom2

ACE - Master

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13.2K Messages

I've seen a couple topics that stated customer service was short staffed because of the virus outbreak.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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