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wellandllc's profile

Contributor

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1 Message

Wed, Aug 8, 2018 11:43 PM

Cannot hear caller/caller cannot hear me

My landline rings, but when answered I cannot hear the caller. Sometimes I can hear voice breaking up with very very faint voice but not enough to get even a word. I called back to a different number and I was able to hear the person clearly, but now he cannot hear me. I tried calling from a cellphone and we both can hear each other. What is the issue here?

spoom2

ACE - Master

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12.7K Messages

3 y ago

If this is U-verse service try resetting your modem.  For either U-verse or traditional landline try a known working good corded phone.  If traditional landline and a different phone makes no difference try it from the NID, if still bad from the NID report to the phone company.

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