For the mom who gives us everything - Mother's Day gifts that connects us.
F

New Member

 • 

1 Message

Sunday, May 24th, 2020 1:36 AM

Cancel Land line

I have tried to reach AT&T to cancel my service since I have been paying for 8 months but have not had any service. I am paying almost $40/ month for a service I am not receiving. The chatbot is frustrating to say the least and I was on hold for 2 hours and gave up. How can I cancel via email?

ACE - Expert

 • 

64.7K Messages

4 years ago

You can not cancel via email or chat. You must call to cancel.

Expert

 • 

19.4K Messages

To cancel service you need to call customer service and at the voice prompt say cancel service. If you don't go through the retentions/loyalty group you can't cancel.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.